Return & Exchange

(Updated 3/2/2016)

We always expect satisfaction about your shoes, but if you have a problem that you received Faulty Shoes we are welcome to return your shoes in unworn condition within 365 days of receiving them.

Faulty shoes

You may return your shoes in cases of manufacture defect or receiving the wrong shoes. we are welcome to return your shoes in unworn condition within 365 days of receiving them.We will refund you 100% of the price you paid for your shoes.

Exchang for a different style & returning properly received shoes

If you are not completely satisfied, please return them in an unworn condition within 45 days of receipt. However, exchanging the shoes for a different style may require additional delivery fees. If there are no manufacture defect, please note that we will not refund you the cost of delivery or the cost of any returns to us.

Of course, all the return of used condition will not be accepted and will be refused.

Exchanging shoes that don’t fit

What’s the point of having custom designed shoes if they don’t fit? If you’ve received your shoes and they don’t fit, please don’t wear them  and return them within 30 days of receipt. Please contact us before return first and inform us how fit the shoes. It is more helped to re make your perfect fit shoes.

You shoulde send your shoes back to us and we’ll remake them free of charge at one time. You are only responsible for the one-way return shipping. You can take the shoes to a shoe repairer in your city and we’ll pay to have them adjusted, if you would prefer that.

Please note that the shoes must be in unworn condition. When requesting for an alternative, please put a note on the parcel consisting of order id(or order email), order name, reason to exchange, desired size, etc

You are responsible for any applicable taxes or duties in your country.