Unworn shoes can be returned for exchange or refund
We always expect satisfaction about your purchase. However, if you are not completely satisfied please return to us in its original condition, within 60 days of receipt, and we will gladly exchange the item, refund you or give an account credit for them if required.
How To Prepare Return
If you need to return item to us, please fill out the returns note confirming your name and order number and any action you require.
You must fill out an appropriate customs form stating `no commercial value - internet returns` otherwise we may be charged import taxes to recieve you shoes back from you and this may not be recoverable by us.
We want you to be entirely happy with your order, Replacement shoes will be sent to you free of Postage & Packing charges. But exchanges for a different style may require additional delivery fees.
Return Address
104-203 Ssangyong Sweet Dot Home River,
Dogok-ri 1093, Wabu-eup Namyangju-si,
Gyeonggi-do, KOREA
Zip code : 472-878
Return by situation
SALE RETURNS
Sale items can be returned if despatched back to us within 7 days of receipt to obtain a refund or an alternative size or exchange (unless otherwise specified on any particular sale product page). We would recommend that you return sale items by registered post (NOT special delivery) and obtain proof of postage.
EXCHANGES
When requesting your alternative, please specify the size and style you require on the returns note provided with the invoice you recieved with your shoes or on a seperate note if you have lost it. If you prefer to e-mail too that is also a good idea but please give your order number as a reference if you can.
RETURNS FOR STYLE EXCHANGE
We are also happy to exchange shoes for another style and will usually do this with no extra charges for the subsequent delivery but reserve the right to limit the number of exchanges we make per order to 3 exchanges. We also reserve the right to apply new delivery charges to be paid before re-sending new styles.
SPECIFIC TERMS FOR `SPECIAL ORDER` BOOTS
We can accomodate some special alterations on calf length boots. If you would like to have any special alterations (there are specific instructions for this on most boots pages) then call or mail us and we will do all that we can to help you with any changes you'd like. Also, we need to confirm that any agreed alterations will mean that the boots will not be returnable for refunds or exchanges (unless in the unlikely event of a fault in manufacture). This is because any tailored items will not be suitable for re-sale.
Note: When you give us your calf measurements for tailored fit boots then the boots you recieve will match your calf measurements on the INSIDE of the boots.
RECEIVING A REFUND
Your refund will either be credited to the original purchaser's credit card or JGSHOE.COM account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our delivery/collection service. Refunds will be normally be applied within 7 working days of the shoes return.
LATE RETURNS
Returns outside the timeframes detailed above may be accepted at the discretion of JGSHOE.COM and may only be refunded as a store credit.
TRYING ON SHOES
All shoes should be tried on a carpeted surface before you decide to keep them. Shoes should be returned in their original, undamaged plastic shoe box as this is considered part of the product.
FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
